Senior Executive - Operations and Service 02F25

The Senior Executive - Operations and Service plays a pivotal role in ensuring the seamless and effective delivery of services and operational excellence within the organization. This position is integral to managing day-to-day operations, optimizing processes, and leading a team to achieve high performance. The ideal candidate will have a strategic mindset coupled with a hands-on approach to provide strategic insights and take charge of logistical challenges. This role will require you to interact with various departments, fostering a culture of collaboration and continuous improvement. As a Senior Executive, you will contribute significantly to enhancing customer satisfaction by ensuring the highest levels of service delivery and operational efficiency. If you are a proactive, resourceful individual with a passion for operational excellence, this role offers an excellent opportunity to make a meaningful impact.

Responsibilities

• Oversee daily operations to ensure efficient and timely service delivery.
• Lead, mentor, and develop a high-performing team of operations staff.
• Implement strategic initiatives to improve operational systems and processes.
• Collaborate with department heads to align operational objectives with company goals.
• Analyze data and reports to identify improvement opportunities in operations.
• Build and maintain relationships with key stakeholders and service providers.
• Ensure compliance with industry regulations and company policies consistently.
• Manage budgets and resource allocation for optimal operational productivity.
• Drive continuous improvement projects to enhance service quality and efficiency.
• Develop and monitor key performance indicators to ensure operational success.
• Provide strategic input during organizational planning and decision-making processes.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum of 5 years of experience in operations management or related roles.
• Proven leadership skills with experience in managing a team effectively.
• Strong problem-solving skills with a focus on strategic and analytical thinking.
• Excellent communication and interpersonal skills for cross-departmental collaboration.
• Proficiency in using operations management software and tools, including ERP systems.
• Demonstrated ability to adapt to a dynamic and fast-paced business environment.