Retail Sales Assistant 24D25

The Retail Sales Assistant is a crucial role within the retail industry, where customer service excellence and merchandising skills combine to optimize sales performance. A supportive team player, the Retail Sales Assistant engages directly with clients, ensuring they have an exceptional shopping experience. Their role involves not just selling products, but also providing information, assistance, and an approachable human presence that encourages customer loyalty. They consistently maintain the highest standards of store presentation and product knowledge, quickly responding to customer inquiries and delivering solutions as necessary. Striving to meet and exceed sales targets, they play a key part in the success and smooth operation of the store while upholding company policies and standards.

Responsibilities

• Greet customers warmly, ensuring a welcoming store environment is maintained.
• Assist customers in locating the products they request within the store.
• Provide product information, helping customers make informed purchasing decisions.
• Utilize persuasive skills to upsell and promote additional products effectively.
• Maintain visual merchandising standards to enhance the store's aesthetic appeal.
• Process cash registers with attention to accuracy and customer service speed.
• Handle returns and exchanges following company policy and procedures precisely.
• Monitor inventory levels, reporting discrepancies or shortages to the supervisor.
• Ensure that the sales floor, stockroom, and all areas are clean and organized.
• Participate in stocktaking and inventory management activities as assigned.
• Stay updated on product knowledge, including new arrivals and promotions.
• Collaborate with team members to achieve and exceed sales targets collectively.

Requirements

• High School Diploma or equivalent education qualification is necessary.
• Prior retail or sales experience is preferred but not mandatory for the role.
• Excellent communication skills with the ability to interact with diverse clientele.
• Ability to work flexible shifts, including weekends and public holidays, as necessary.
• Basic math skills for handling cash and operating the sales register efficiently.
• Strong customer service skills focusing on solving client inquiries effectively.
• A positive attitude with the motivation to meet and exceed sales targets consistently.