Regional Client Services Specialist (225-1007)

As a Regional Client Services Specialist, you will play a pivotal role in managing and enhancing relationships with our clients across your designated region. This role is key to ensuring that our clients receive exceptional service and support. You will act as the primary point of contact for client inquiries, issues, and problem resolution. Your expertise in customer service, combined with in-depth knowledge of our products and services, will be crucial in understanding client needs and ensuring their satisfaction. You will work closely with cross-functional teams to provide solutions and drive continuous improvements. Your proactive approach and strong communication skills will help build lasting partnerships with clients, contributing to the growth and success of the organization. The role requires travel within the defined region to meet with clients and ensure service delivery aligns with client expectations.

Responsibilities

• Act as the main point of contact for client support inquiries and concerns.
• Establish and maintain strong, trust-based relationships with clients in your region.
• Coordinate with internal teams to ensure timely resolution of client issues.
• Monitor client satisfaction and gather feedback to improve service delivery.
• Conduct regular client meetings and discussions to understand their evolving needs.
• Identify opportunities for upselling or cross-selling additional products or services.
• Prepare and deliver presentations to clients to showcase product benefits and features.
• Develop and implement client service strategies to enhance customer experience.
• Analyze client feedback to identify trends and areas for improvement.
• Ensure that all client interactions are documented and tracked in CRM systems.
• Provide clients with product training and support to maximize their usage benefits.
• Collaborate with the sales and marketing team to identify and pursue new leads.

Requirements

• Bachelor’s degree in Business, Communications, or a related field is required.
• Minimum of three years of experience in client services or a similar role.
• Exceptional communication and interpersonal skills are essential for success.
• Strong problem-solving skills with the ability to resolve client issues efficiently.
• Proven experience in managing multiple client accounts and priorities effectively.
• Ability to travel within the region to meet with clients as needed.
• Familiarity with CRM software and client service management systems is preferred.