Product Engineer - Enterprise Software Reliability

Overview

Esri is the world leader in geographic information systems (GIS) and developer of ArcGIS, the leading mapping and analytics software used in 75 percent of Fortune 500 companies. At Esri, we believe in helping our customers take on challenging geospatial problems and making a difference in the world. Join our team of talented and passionate engineers and help us build the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art geospatial capability to thousands of our customers and millions of users worldwide. Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises and the cloud. We make maps, geographic information, and analyses available on any device, anywhere, at any time.

Software Reliability Engineers are responsible for ensuring that the ArcGIS Enterprise product is reliable, highly available, and has powerful disaster recovery features. They do this by gathering user requirements, defining them for the team, evaluating the product, and guiding users through documentation, videos, and presentations.

Responsibilities

• Esri is strongly user-focused and so gathering software reliability and availability requirements is an extremely important responsibility in this position
• Requirements will need to be gathered both directly from users and indirectly from other Esri staff in Support and Professional Services
• Reliability features and requirements cut across all functionalities and so leading cross-team efforts is a key responsibility
• Reliability engineering is all about quality and so testing the software is a key responsibility, this will include creating test plans, automating those tests, evaluating the results, and ensuring that defects are acted upon
• Communicating with our users is extremely important and so written documentation as well as presentations are a significant responsibility of this position
  
  

Requirements

• 2 to 6 years in a position with operational responsibilities, such as monitoring, maintaining, and deploying enterprise software
• Experience in software testing
• Fundamental understanding of web services, such as REST and others
• Demonstrated problem-solving skills in a complex backend-server stack, preferably with ArcGIS Enterprise
• Effective communication skills and ability to work with cross-functional teams
• Bachelors degree in engineering, computer science and applications, math, GIS, geography, or related field
• Existing work authorization for India
  
  

Recommended Qualifications

• Masters degree in engineering, computer science and applications, math, GIS, geography, or related field
• Experience administering ArcGIS Enterprise is preferred
• Experience working on a development team is preferred
  
  

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

Requisition ID: 2025-2397

---