Mall Operations Supervisor 04F25

The Mall Operations Supervisor is a pivotal role responsible for overseeing the daily operations of a shopping mall. This position acts as a bridge between various departments to ensure that the mall runs smoothly and efficiently. The role demands a dynamic and proactive individual with outstanding leadership skills, excellent communication abilities, and a strong understanding of retail and facility management. The Mall Operations Supervisor ensures all operations are conducted in a professional manner, providing a safe and welcoming environment for shoppers and tenants. By coordinating maintenance, security, and administrative tasks, the supervisor plays a crucial role in upholding the mall's reputation and enhances the customer experience, thereby driving foot traffic and tenant satisfaction.

Responsibilities

• Coordinate daily operations, ensuring that all mall services run without interruption.
• Supervise cleaning and maintenance teams to uphold a pristine environment at all times.
• Manage tenant relationships to address concerns and facilitate effective communication.
• Oversee security operations to ensure the safety of all patrons and employees.
• Monitor mall traffic and work with marketing teams to enhance customer experience.
• Conduct regular inspections to maintain high standards of facility operations.
• Handle emergency situations promptly and coordinate with appropriate services as needed.
• Assist in the management of the mall budget and track operational costs diligently.
• Prepare and present reports on mall performance and improvements to senior management.
• Implement and enforce mall regulations and policies to all stakeholders effectively.
• Coordinate with vendors and suppliers to ensure timely availability of necessary supplies.
• Organize and lead team meetings to ensure effective operational communication and collaboration.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field preferred.
• Minimum of 3 years of experience in retail or facility management.
• Proven leadership skills with experience in managing diverse teams.
• Excellent problem-solving abilities tailored to fast-paced environments.
• Strong communication skills, both verbal and written, for effective collaboration.
• Ability to work flexible hours, including weekends and holidays as required.
• Proficiency in Microsoft Office Suite and facility management software applications.