Mall Operations Supervisor 01D25

The Mall Operations Supervisor is an integral part of mall management, responsible for the smooth, efficient, and effective day-to-day operations. This role involves coordinating various activities within the mall, managing relationships with tenants, ensuring that the mall environment is safe and welcoming for customers, and upholding high standards of service. The supervisor will play a crucial role in maintaining and improving operational standards, fostering a positive environment for businesses within the mall, and ensuring customer satisfaction. This position requires a dynamic individual with excellent organizational skills, attention to detail, and the ability to work well under pressure while handling multiple tasks simultaneously.

Responsibilities

• Oversee daily operations of the mall to ensure efficient functioning.
• Develop and implement safety guidelines and emergency procedures for the mall.
• Coordinate with retailers to address their operational needs and concerns.
• Manage tenant relations to enhance partnerships and overall satisfaction.
• Conduct regular inspections to ensure adherence to maintenance and safety standards.
• Collaborate with marketing team to plan events and promotions within the mall.
• Oversee security and cleaning staff to maintain a safe and tidy environment.
• Analyze operational data to identify areas for improvement and efficiency.
• Prepare operational reports and present them to senior management for review.
• Ensure compliance with all local regulations and mall policies by tenants and staff.
• Manage budgets for operations, including scheduling repairs and controlling costs.
• Lead special projects aimed at improving processes and customer experiences.

Requirements

• Bachelor's degree in Business Administration or related field preferred.
• Proven experience in retail or mall operations management is essential.
• Strong leadership skills with the ability to manage and motivate teams.
• Excellent communication skills to interact with tenants, customers, and staff.
• Ability to analyze operational data and develop strategies for improvement.
• Flexibility to work varied hours, including weekends and holidays.
• Knowledge of safety regulations and practices in a public venue setting.