Junior Client Servicing Executive 19N40

We are seeking a dedicated and dynamic Junior Client Servicing Executive to join our team. As a Junior Client Servicing Executive, you will play a pivotal role in managing client relationships and ensuring high levels of client satisfaction. Your primary responsibility will be to act as a liaison between our clients and our internal teams, ensuring effective communication and service delivery. This entry-level position offers a fantastic opportunity for individuals who are passionate about client relations and eager to grow their careers in a supportive and professional environment. You will be joining a vibrant team and will receive mentorship and coaching to enhance your client servicing skills. An adaptable nature and a proactive approach to problem-solving will be critical in this role.

Responsibilities

• Assist with the development and maintenance of comprehensive client portfolios and records.
• Communicate effectively with clients to understand their needs and expectations.
• Coordinate and facilitate meetings between clients and internal teams as needed.
• Ensure the timely and successful delivery of our solutions according to client needs.
• Assist in preparing client presentations and proposals to support business development.
• Resolve client issues promptly to ensure long-term satisfaction and retention.
• Track and report key account metrics and client feedback to senior management.
• Collaborate with the sales team to identify and grow opportunities within client accounts.
• Maintain a positive relationship with clients through effective communication and follow-up.
• Support client servicing activities such as billing inquiries and account administration.
• Update CRM systems with client information and interactions to maintain accuracy.
• Stay informed of industry trends to better serve clients and anticipate their needs.

Requirements

• Bachelor's degree in Business, Marketing, or a related field preferred.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving skills with attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines efficiently.
• Proficiency in Microsoft Office Suite and experience with CRM software.
• Prior experience in client servicing or customer relations is an advantage.
• Must be a team player with a proactive and adaptable approach.