IT Support Officer 18F26

We are seeking a dedicated and detail-oriented IT Support Officer to join our dynamic technology team. As an IT Support Officer, you will play a crucial role in assisting with the day-to-day IT operations and ensuring the smooth functioning of our technological infrastructure. You will be responsible for providing technical support and assistance to our staff and clients, ensuring that hardware, software, and network-related issues are promptly resolved. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proactive approach to technology support. This is an excellent opportunity for someone keen on advancing their career in IT support within a forward-thinking organization.

Responsibilities

• Provide technical support and troubleshooting assistance to end-users over various platforms.
• Install, configure, and upgrade computer hardware, software, and network systems.
• Maintain and monitor IT systems, ensuring optimal performance and availability.
• Assist in the management of user accounts, permissions, and access rights.
• Document technical procedures and user guides for efficient knowledge sharing.
• Coordinate and communicate with external vendors for hardware and software procurements.
• Ensure security and privacy of networks and computer systems are upheld at all times.
• Analyze and resolve IT issues in a timely and efficient manner for minimal disruption.
• Support IT infrastructure projects, including system upgrades and migrations.
• Respond to service outages or performance issues with prompt solutions.
• Conduct routine system audits and maintain inventory of equipment and assets.
• Keep up to date with the latest technology trends and industry advancements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in providing technical support in a fast-paced environment.
• Strong knowledge of computer systems, networks, and software applications.
• Excellent communication and interpersonal skills for effective user interaction.
• Ability to manage multiple tasks and prioritize issues accordingly.
• Experience with help desk and remote support tools is highly desirable.
• Problem-solving skills with an analytical mindset and attention to detail.