IT Operations Executive (225-928)

As an IT Operations Executive, you will oversee the daily operations of our IT infrastructure, ensuring everything runs smoothly and efficiently. Your role is crucial in maintaining the integrity of IT services and systems, and you will work closely with different departments to support their technology needs. You’ll be responsible for managing a team of IT professionals, coordinating with vendors, and implementing technology solutions that enhance business operations. A successful IT Operations Executive offers excellent troubleshooting skills, stays updated with the latest technology trends, and provides strategic insights for IT infrastructure improvements. If you're passionate about technology and thrive in a dynamic environment, this role is perfect for you.

Responsibilities

• Supervise and manage day-to-day IT operations to ensure effectiveness.
• Lead a team of IT professionals, providing guidance and support.
• Coordinate with various departments to align IT services with business needs.
• Monitor and maintain network security, ensuring protection against cyber threats.
• Implement new technology solutions to optimize business operations and efficiency.
• Oversee the maintenance of hardware and software systems to ensure functionality.
• Develop and enforce IT policies, procedures, and best practices within the organization.
• Manage vendor relationships and negotiate contracts to secure cost-efficient services.
• Conduct regular system audits to ensure compliance with IT standards and protocols.
• Provide strategic insights for infrastructure upgrades and scalability plans.
• Analyze system performance metrics, identifying areas for improvement and growth.
• Ensure all IT activities comply with relevant legal and regulatory requirements.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of three years' experience in IT operations management or similar role.
• Strong leadership skills with the ability to manage a team effectively.
• In-depth understanding of IT infrastructure, networks, and systems administration.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Strong communication skills to collaborate with technical and non-technical teams.
• Experience with IT service management (ITSM) and system performance monitoring tools.