IT Operations Executive 18N25

As an IT Operations Executive, you will play a pivotal role in managing and overseeing IT operations and infrastructure within an organization. This position requires you to ensure the smooth and efficient functioning of IT systems and services, including hardware, software, networks, and data centers. You will be responsible for implementing IT policies, solving operational issues, and optimizing performance. The IT Operations Executive role demands a proactive approach to identifying and mitigating risks, coordinating with various departments, and maintaining compliance with IT standards and regulations. Your expertise will contribute significantly to enhancing overall corporate efficiency and agility, by ensuring reliable and secure IT operations to support business objectives.

Responsibilities

• Oversee daily IT operations to maintain infrastructure efficiency and effectiveness.
• Implement and manage IT operational policies and procedures across departments.
• Coordinate with cross-functional teams to ensure alignment of IT and business goals.
• Monitor network performance and troubleshoot issues to ensure optimal performance.
• Manage IT budgets, resources, and related strategies to meet organizational needs.
• Ensure compliance with industry standards and regulatory requirements for IT operations.
• Oversee the development and implementation of security protocols and measures.
• Analyze system performance and generate regular reports for management review.
• Facilitate user support and training to enhance technology adoption and usage.
• Manage vendor relationships to ensure service levels and technical support.
• Lead incident and problem management for swift resolution of IT issues.
• Develop and maintain disaster recovery and business continuity plans.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT operations management or related role for at least 3 years.
• Strong understanding of IT infrastructure, systems, and network management practices.
• Proficient in implementing IT service management frameworks, like ITIL.
• Excellent problem-solving skills with an ability to handle complex IT issues.
• Strong communication and leadership skills to manage cross-functional teams effectively.
• Experience with budget management and strategic planning in an IT context.