Guest Service Associate - Front Office 18N25

We are seeking a dedicated and personable Guest Service Associate to join our Front Office team. As a Guest Service Associate, you will play a pivotal role in providing top-notch customer service and ensuring the satisfaction of our guests. You will be the first point of contact for guests, responsible for creating a welcoming environment and handling a variety of guest-related inquiries and requests. The ideal candidate should possess excellent communication skills, a positive attitude, and a strong passion for delivering exceptional guest experiences. If you are someone who enjoys working in a dynamic environment and has a keen eye for detail, we would love to have you as part of our team.

Responsibilities

• Welcome guests as they arrive at the front desk and respond efficiently to inquiries.
• Assist guests with check-in and check-out processes, ensuring accuracy and efficiency.
• Provide guests with information about hotel amenities, services, and local attractions.
• Handle guest complaints, concerns, or special requests with professionalism and urgency.
• Coordinate with housekeeping and maintenance to fulfill guest requests and resolve issues.
• Maintain cashier floats and adhere to cash handling and credit policies and procedures.
• Keep accurate records of guest transactions, including reservation details and payment methods.
• Operate the phone switchboard in a polite and efficient manner to address guest queries.
• Ensure the front desk is tidy and has all the necessary stationery for smooth operations.
• Assist in booking and arranging transportation services for guests, if requested.
• Participate in training programs and meetings to maintain a high standard of service delivery.
• Uphold the hotel’s policies and procedures and strive for continuous improvement.

Requirements

• High school diploma or equivalent is required; hospitality degree preferred.
• Proven experience as a front office representative or guest service role.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Ability to multitask and remain calm under pressure in a busy environment.
• Proficient in MS Office Suite and familiar with hotel management software systems.
• Flexibility to work shifts, including nights, weekends, and holidays as needed.
• A positive attitude, friendly demeanor, and a genuine passion for guest service.