Customer Service Representative 25N25

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have exceptional communication skills and an unwavering commitment to delivering excellent service to our clients. In this role, you will be responsible for managing customer inquiries, resolving issues promptly, and ensuring high customer satisfaction. You should be able to handle a high volume of calls, provide accurate information, and work efficiently in a fast-paced environment. As a team player, you will work collaboratively with other departments to address customer needs and escalate complex cases when necessary. If you have a passion for helping others and thrive on delivering outstanding customer service, we want to hear from you.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat efficiently.
• Resolve customer complaints by identifying issues and providing solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Provide customers with product and service information and assistance.
• Follow communication procedures, guidelines, and policies consistently.
• Ensure customers are satisfied with resolution of their issues or complaints.
• Schedule follow-up calls with customers to ensure problem resolution.
• Escalate unresolved queries to the appropriate departments or supervisors.
• Conduct surveys to gather feedback and improve customer service operations.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Support marketing and sales teams by suggesting product and service improvements.

Requirements

• Proven customer service experience or related role is required.
• Excellent communication and interpersonal skills are of utmost importance.
• Ability to multitask, prioritize, and manage time effectively is essential.
• Familiarity with CRM systems and practices is highly preferred.
• Strong problem-solving skills and the ability to think critically are necessary.
• A high school diploma or GED, with a college degree being an advantage.
• Must have the ability to work flexible hours, including weekends if needed.