Customer Service Representative 18F26

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at 18F26, a forward-thinking company focused on delivering exceptional service solutions. As a Customer Service Representative, you will be the first point of contact for our valued clients, providing support, information, and solutions in a prompt and professional manner. Our ideal candidate is a proactive problem-solver with excellent communication skills and a passion for helping others. By joining our team, you will play a crucial role in ensuring customer satisfaction and retention, and contribute to the company's ongoing success. This role offers diverse challenges and interactions with a wide range of clients, providing opportunities for personal and professional growth.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat platforms.
• Maintain a courteous and professional demeanor while interacting with customers.
• Identify and assess customers' needs to achieve satisfaction and deliver solutions.
• Keep accurate records of customer interactions and related details in the CRM.
• Provide accurate information consistent with company guidelines and policies.
• Handle customer complaints, provide appropriate solutions, and follow up for resolution.
• Collaborate with team members and other departments to improve efficiency.
• Continuously improve product knowledge to better assist customers.
• Meet or exceed customer service key performance indicators and targets.
• Contribute ideas for workflow improvements and customer service enhancements.
• Assist in monitoring customer feedback to identify trends and issues.
• Participate in regular training and development sessions to upgrade skills.

Requirements

• Previous experience in a customer service role is preferred but not essential.
• Strong communication skills, both verbal and written, are required.
• Ability to multitask, prioritize, and handle time-sensitive issues effectively.
• Proficient in using customer service software, databases, and tools.
• Excellent problem-solving skills and a proactive approach to challenges.
• Ability to work accurately and efficiently under pressure is essential.
• High school diploma or equivalent qualification is required for application.