Customer Service Coordinator 30D25

The Customer Service Coordinator is a pivotal role in ensuring an efficient and smooth workflow in our customer service operations. This position is responsible for maintaining high customer service standards by coordinating between different departments and ensuring that customer queries and issues are resolved in a timely and effective manner. The role demands excellent communication skills, both verbal and written, along with the ability to multitask and manage time efficiently. The Customer Service Coordinator is the key point of contact for customers, driving customer satisfaction and loyalty by providing exceptional service and support. Collaboration, problem-solving, and a customer-centric approach are essential attributes for success in this role.

Responsibilities

• Coordinate and oversee customer service activities across departments to maintain high standards.
• Respond to customer inquiries and issues via phone, email, or chat promptly.
• Monitor customer interactions to ensure consistency and quality in service delivery.
• Develop and maintain effective relationships with clients to enhance customer satisfaction.
• Compile and analyze customer feedback to improve service processes and products.
• Train and mentor new customer service representatives to meet professional standards.
• Assist with creating and implementing strategies to improve customer service efficiency.
• Document and report on customer service trends and issues to management.
• Ensure that all customer communications are recorded accurately and are accessible.
• Handle escalated issues and complaints, providing solutions and alternatives swiftly.
• Organize and manage workload to meet all deadlines and service level agreements.
• Facilitate communication between customers and internal departments for effective problem resolution.

Requirements

• Bachelor’s degree in business administration or related field is preferred.
• A minimum of 3 years of experience in a customer service role.
• Excellent interpersonal skills with a focus on customer satisfaction and problem-solving.
• Strong organizational and multitasking abilities to handle varied responsibilities efficiently.
• Proficient in using customer service software, databases, and tools effectively.
• Exceptional verbal and written communication skills in English are required.
• Ability to work collaboratively in a team-oriented environment with diverse teams.