Customer Service Assistant 19F26

The Customer Service Assistant is a vital link between our company and our valued clients. The primary role of this position is to provide exemplary service, address customer inquiries, and resolve issues in a professional manner. As a Customer Service Assistant, you will be the first point of contact for our customers, ensuring that their needs are met with efficiency and dedication. Your role involves a blend of problem-solving, communication, and administrative duties. You will operate within a dynamic and fast-paced environment where customer satisfaction is the ultimate priority. The ideal candidate will be warm, approachable, and possesses an unwavering commitment to enhancing the customer experience. Join our customer service team and play a key role in building strong customer relationships and promoting a culture of service excellence.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat services.
• Maintain a positive and professional demeanor when dealing with customers.
• Process orders and requests from customers accurately and efficiently.
• Identify, investigate, and resolve customer issues and concerns.
• Document customer interactions, transactions, comments, and complaints systematically.
• Collaborate with team members to improve customer service procedures and standards.
• Follow up with customers to ensure their complete satisfaction and resolution of issues.
• Provide customers with detailed information about products and services.
• Handle returns, exchanges, and refunds in compliance with company policies.
• Escalate unresolved issues to the appropriate internal teams or departments.
• Stay up-to-date with changes to products and services and inform customers accordingly.
• Assist in training and onboarding new customer service team members as needed.

Requirements

• Previous experience in a customer service role is highly desirable.
• Strong communication skills, both written and verbal, are essential.
• Exemplary problem-solving abilities with a customer-focused attitude.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to work well under pressure in a fast-paced work environment.
• Strong organizational skills with the ability to multitask effectively.
• A high school diploma or equivalent is required; further education is a plus.