Customer Service Assistant 04D25

A Customer Service Assistant plays a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing overall support to customers. This position requires excellent communication skills, a patient and empathetic demeanor, and a strong understanding of the company's products or services. As the face of the company, the Customer Service Assistant must be able to handle a variety of customer interactions both positively and efficiently, maintaining the company's reputation for superior customer service. This role may also involve collaborating with other departments to solve complex customer issues and improve the overall customer experience. The ideal candidate will possess strong problem-solving skills, the ability to work under pressure, and a dedication to continuous improvement and learning.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely manner.
• Resolve customer complaints by identifying problems and suggesting solutions.
• Maintain a positive and professional attitude toward customers at all times.
• Document customer interactions and transactions thoroughly in the company's CRM system.
• Process orders and handle returns or exchanges following company policies.
• Collaborate with team members to ensure high-quality service and customer satisfaction.
• Provide detailed product information and usage advice to customers.
• Stay updated on product or service changes and promotions to inform customers accurately.
• Participate in training sessions to ensure knowledge continuity and skill enhancement.
• Conduct follow-up with customers to ensure their issues have been resolved satisfactorily.
• Identify potential improvements in customer service processes and share feedback with supervisors.
• Assist in preparing reports regarding customer service statistics and performance metrics.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to think on your feet.
• Comfortable working with computers and familiar with CRM systems.
• Ability to manage time effectively and prioritize tasks in a high-paced environment.
• Patience and the ability to handle stressful situations with a calm demeanor.