Customer Relations Officer 29D25

As a Customer Relations Officer, you will serve as the pivotal link between the company and its clients. Your role is central to ensuring customer satisfaction and fostering long-term partnerships. You will be responsible for addressing customer inquiries, resolving issues, and managing customer expectations in a professional and timely manner. By understanding and anticipating customer needs, you will play an instrumental role in enhancing customer retention and satisfaction. Your proactive communication and problem-solving skills will help in building a positive company image and driving customer loyalty. In this role, you should be comfortable in maintaining a composed demeanor, even under pressure, while displaying empathy and applicable problem-solving capabilities.

Responsibilities

• Respond promptly and professionally to customer queries and complaints to ensure satisfaction.
• Maintain detailed and accurate records of customer interactions and issues resolved.
• Coordinate with internal departments to ensure timely solutions to customer issues.
• Communicate clearly and effectively, both verbally and in writing, to customers.
• Analyze customer feedback and present insights to improve service delivery.
• Develop and maintain positive relationships to encourage repeat business.
• Implement and adhere to company policies and procedures while addressing client needs.
• Identify and flag potential service improvement opportunities to management.
• Assist in the training and development of junior staff members in customer service techniques.
• Prepare reports on customer interactions and issues for managerial review.
• Facilitate communication between the customer and various departments effectively.
• Proactively update customers on new products, services, and policies when necessary.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years’ experience in a customer service or relations role.
• Excellent communication and interpersonal skills for customer engagement.
• Strong problem-solving abilities with a customer-centric approach in solutions.
• Ability to manage pressure and maintain professionalism in a fast-paced environment.
• Proficiency with CRM software and Microsoft Office Suite, including Outlook.
• Strong organizational skills with attention to detail and multitasking abilities.