CRM Executive 07N25

We are seeking a dynamic and results-driven CRM Executive to join our marketing team. In this role, you will be responsible for developing and implementing strategic customer relationship management initiatives. Your main focus will be to enhance the customer experience and drive retention through effective use of CRM systems. The ideal candidate will have a strong understanding of CRM software, excellent communication skills, and a customer-centric approach. You will work closely with various departments to ensure alignment in customer communications and data management. This is an excellent opportunity for someone looking to make a significant impact in a growing company with a passion for customer engagement.

Responsibilities

• Develop and execute customer relationship management strategies to enhance customer retention.
• Manage and optimize CRM database to ensure accuracy and relevance of customer information.
• Collaborate with the marketing team to integrate CRM initiatives with marketing campaigns.
• Monitor customer feedback and behavior to identify customer needs and preferences.
• Analyze CRM data to generate insights and improve customer interaction protocols.
• Design and implement customer journey maps to enhance customer experiences.
• Create and deliver CRM training sessions for employees to promote best practices.
• Develop reports to track the effectiveness of CRM strategies and campaigns.
• Ensure compliance with data protection regulations in the use and management of CRM systems.
• Work with IT and external vendors to resolve technical issues with CRM tools.
• Coordinate with sales and customer service teams to ensure consistent customer messaging.
• Stay updated on the latest CRM technologies and trends related to customer engagement.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or related field required.
• Proven experience in a CRM role, preferably within a marketing department.
• Strong proficiency in CRM software systems and database management.
• Excellent analytical skills with the ability to interpret complex data.
• Exceptional communication and interpersonal skills to collaborate effectively with teams.
• Customer-centric mindset with a passion for enhancing customer experiences.
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Knowledge of data protection laws and regulations affecting CRM practices.
• Experience in training and mentoring teams on CRM best practices.