Computer Lab In-charge 03D25

The Computer Lab In-charge plays a pivotal role in managing and overseeing the functionality of computer labs within educational or corporate institutions. This individual is responsible for ensuring that all technological equipment is in prime working condition and that users have access to the necessary tools and resources for optimal learning and efficiency. As a liaison between the technical department and users, the Computer Lab In-charge facilitates smooth operations by troubleshooting issues promptly and managing software installations and updates. Additionally, they often assist users in understanding and using various software applications effectively, promoting a conducive learning environment and enhancing user experience through expert guidance and support.

Responsibilities

• Ensure all computer labs are operational and accessible during designated hours.
• Monitor and maintain the performance of computer systems and peripherals regularly.
• Install new software and updates to ensure current curriculum needs are met.
• Provide technical support and assistance to lab users in a timely manner.
• Develop and enforce computer lab usage policies and guidelines for users.
• Maintain an inventory of hardware and software, managing repairs and replacements.
• Coordinate with IT departments for resolving complex technical issues promptly.
• Train and supervise lab assistants or student helpers to enhance operational support.
• Prepare reports on lab usage statistics and technical issues for management review.
• Ensure safety and security protocols are followed within the computer lab environment.
• Assist in planning and implementing upgrades or enhancements to lab facilities.
• Facilitate workshops or training sessions to support users in software application usage.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Minimum of two years' experience in a similar technical support role required.
• Strong knowledge of computer hardware, software, and network troubleshooting essential.
• Excellent communication skills to effectively guide and assist computer lab users.
• Proven ability to manage time efficiently and handle multiple tasks concurrently.
• Familiarity with educational software and learning management systems advantageous.
• Ability to supervise and lead a team, fostering a collaborative work environment.