Collection Manager – Two Wheeler Finance 29D25

The Collection Manager for Two Wheeler Finance plays an essential role in the financial lending sector by ensuring timely collection of payments from borrowers who have financed two-wheelers. This position is pivotal for maintaining the financial health of the organization by reducing delinquency rates and safeguarding company assets. As a Collection Manager, you will be responsible for managing a team of collection agents, devising collection strategies, and ensuring compliance with regulatory requirements. Additionally, this role requires excellent communication and negotiation skills to effectively liaise with borrowers and resolve outstanding payment issues amicably. The position demands high proficiency in data management and an analytical mindset to track performance metrics and identify areas for improvement. If you possess a strategic approach to collections and excel in a fast-paced environment, this could be the role for you.

Responsibilities

• Develop and implement effective collection strategies to maximize recovery rates.
• Monitor daily team operations to ensure collection targets are achieved consistently.
• Train and support the collection team to enhance performance and efficiency.
• Analyze collection data to identify trends and areas needing improvement.
• Negotiate payment arrangements with customers facing financial hardships.
• Ensure compliance with all regulatory guidelines concerning debt collection.
• Spearhead the management of complex collection cases to ensure timely resolution.
• Coordinate with other departments for customer account management activities.
• Provide regular performance reports and feedback to senior management.
• Conduct audits to assess the effectiveness of collection procedures and policies.
• Foster good relationships with both internal and external stakeholders.
• Utilize technology tools to streamline collection processes and improve efficiency.

Requirements

• Bachelor's degree in Finance, Business Administration, or related field required.
• A minimum of 5 years of experience in a collection or accounts management role.
• Proven track record of meeting or exceeding collection targets in prior roles.
• Strong knowledge of financial products, specifically two-wheeler financing.
• Excellent analytical, problem-solving, and decision-making skills are essential.
• Proficiency in using collection software and MS Office applications effectively.
• Strong leadership capabilities with experience managing a team in a fast-paced environment.