Collection Manager – Two Wheeler Finance (225-909)

The role of Collection Manager in the Two Wheeler Finance sector is a critical position responsible for managing the collections process for financed two-wheelers. This involves ensuring timely collection of payments, maintaining customer relationships, and minimizing default rates. The ideal candidate will have a strong background in finance, exceptional negotiation skills, and a thorough understanding of loan products, specifically in the automotive or two-wheeler sectors. The Collection Manager will also work closely with the sales and processing teams to streamline processes and support financial health. This role requires strong analytical abilities to review reports and predict trends to enhance collection performance. The Collection Manager will be responsible for developing strategies to optimize the collection process and ensure compliance with financial regulations and best practices.

Responsibilities

• Oversee the entire collections process for two-wheeler finance accounts, ensuring efficiency.
• Establish and maintain strong relationships with customers for effective payment collection.
• Monitor and manage collection staff to meet or exceed collection targets monthly.
• Analyze collection data regularly to forecast payment trends and identify issues.
• Develop and implement collection strategies to reduce delinquency rates effectively.
• Coordinate with legal teams to handle accounts that require escalation for legal action.
• Ensure all collection practices comply with relevant financial regulations and standards.
• Prepare detailed reports for senior management on collection trends and performance metrics.
• Collaborate with the sales team to understand client profiles and payment issues thoroughly.
• Organize training sessions for collection staff to enhance negotiation and collection skills.
• Identify improvements in the collections process through technology and process re-engineering.
• Resolve any customer disputes and complaints to maintain a positive client experience.

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field is required.
• A minimum of 5 years of experience in a collection management position is necessary.
• Demonstrated expertise in two-wheeler or automotive finance and loan processes preferred.
• Strong analytical skills to interpret financial data and create actionable insights.
• Excellent communication and negotiation skills are essential for this role.
• Proficiency in using collection management software and related computer applications.
• Detail-oriented with the ability to handle multiple tasks and meet strict deadlines.