Business Analyst – Customer Experience (225-731)

The Business Analyst – Customer Experience plays a pivotal role in bridging the gap between our customers' needs and our company's strategic objectives. This position involves analyzing consumer data, trends, and feedback to enhance our business processes and improve customer satisfaction. Serving as the voice of the customer within the organization, the Business Analyst works closely with different departments to ensure that customer insights are integrated into decision-making processes. The ideal candidate not only possesses strong analytical skills but is also an effective communicator who can translate complex data into actionable strategies. With a keen eye on market trends and customer behavior, the Business Analyst is crucial in advancing our customer experience initiatives and maintaining a competitive edge in the marketplace.

Responsibilities

• Analyze customer data to identify trends and impactful insights for the business.
• Collaborate with cross-functional teams to enhance customer satisfaction initiatives.
• Develop and implement strategies to optimize customer engagement and retention.
• Prepare detailed business reports to communicate insights to stakeholders.
• Facilitate meetings to discuss project progress and gather feedback from customers.
• Evaluate existing business processes and recommend improvements for efficiency.
• Translate customer needs into functional business requirements effectively.
• Monitor competitive market trends and advise management on strategic adjustments.
• Manage customer surveys and feedback loops for continuous experience improvement.
• Provide analytical support for product development and marketing strategy teams.
• Ensure compliance with regulatory standards in customer data handling and reporting.
• Maintain a strong understanding of technology trends impacting customer experiences.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field preferred.
• Proven experience in a business analysis role, focusing on customer experience.
• Strong analytical skills with proficiency in data analytics tools and software.
• Excellent communication skills to convey complex data insights effectively.
• Ability to work collaboratively in a fast-paced, cross-functional team environment.
• Experience in project management and leading cross-departmental initiatives.
• Familiarity with customer experience frameworks and strategic planning processes.