service head
Talentmate
India
31st October 2026
2610-2544-2669
Job Description
- 15 years in after-sales service, customer experience & techno-commercial roles
- Experience with valves, actuators, pneumatic and hydraulic components
The organisation is a leading Indian engineering and manufacturing company specializing in industrial automation, fluid control systems, and valve components
Job Description
- Lead the Customer Service function and keep service activities organised
- Oversee site execution plans for installation, testing, commissioning of Actuators
- Conduct regular technical reviews and service audits at client sites to build long-term trust, secure repeat business, and convert service calls into parts sales
- Track service requests and share clear updates with customers.
- Drive product improvements by systematically documenting recurring field failures, design flaws and system failures
- Track and optimize the total cost of servicing, maintaining tight control over operational expenses
- Monitor open requests to help ensure timely closure
- Use customer feedback to improve the overall service experience
We're Looking For Someone Who Has
- Deep technical expertise in repairing and commissioning Electro-Hydraulic, Pneumatic Actuators
- Experience handling customer service activities
- Familiarity with hazardous area classifications, explosion-proof standards (ATEX/IECEx), and SIL safety requirements
- Ability to work with internal teams to resolve service-related issues
- Ability to review service information and identify improvement areas
- Excellent commanding communication and presentation skills in English
- Permanent role based out of Navi Mumbai
- Opportunities to work with after sales service & revenue generation within the precision & pneumatic components industry
- Attractive compensation package, flexible holiday policies
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Navi Mumbai ,Maharashtra |
| Company Website: | https://redirect.michaelpage.com/mp-home | Job Function: | Customer Service |
| Company Industry/ Sector: |
Other | ||
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