Senior Executive Merchant Helpdesk Tech Support

Designation: Senior Executive– Merchant Helpdesk (Tech Support)

Experience: 3 - 5 years +

Department: Operations

Location: Navi Mumbai

Job Role

• Will be key member of merchant helpdesk and will be responsible for implementation and delivery of all the solution product merchant.
• Should have complete knowledge of payment gateway & digital payments.
• Building payment gateway related products, settlement, and recon process.
• Application support for handling system issues / error tracking.
• Experience of working for Payment Gateway/ bank/ ecommerce merchant aggregator/ electronic payment technology vendor.
• Should know operation, technical support of Payment Gateway at bank/ Ecommerce Merchant Aggregator/ Electronic Payment technology vendor. Required to interact with internal teams, vendors and Bank for issues and other supports.
• Experience in system handling & techno functional solution, support process specifically of Payment Gateway applications.
• End user queries resolution, clarifications, support for resolution of production queries on system functionalities. Incident and Problem management from functional perspective for all supported applications.
  
  

• Strong communication skills (verbal and written)
• Takes ownership of tasks and drives it to completion.
• Preferred from Fintech industry.
• Proficient in working on MS Office applications i.e. Excel, Power point, etc.
  
  

• A Bachelor’s degree in any stream.
• Disciplined, performance and outcome oriented.
• Working in cross-functional team, collaborating with peers