senior associate

Job Description

Designation/ Role: Process Associate/ Sr Process Associate

Department: Accounts Receivable

Work Timing: Night Shift

Qualifications: Minimum HSC/10+2 Equivalent (Any Graduate Preferred)

Skills:

A successful candidate must have proficient knowledge/capabilities in the following areas:

• Claims management and/or customer service experience desired.
• Bachelor’s degree preferred, or any equivalent combination of education and experience.
• Ability to perform at a high level of productivity and quality.
• Capacity to maintain a high level of accuracy.
• Excellent written and oral communication skills required to represent Infinx Clients.
• Computer skills including Microsoft Office Suite.
• Skills to work independently and be resourceful with the ability to multitask.
  
  

• Review patient accounts and perform appropriate follow up actions to resolve the outstanding balance according to best practice standards.
• Complete and send appropriate claim forms according to CMS and third-party payor guidelines.
• Follow up with medical insurance payors regarding the status of outstanding claims.
• Contact patients and guarantors regarding outstanding self-pay balances due.
• Compose correspondence to insurance payors, third parties, and patients regarding the resolution of outstanding balances and claim appeals.
• Document all actions taken in appropriate Infinx or Client host system.
• Adhere to HIPAA, patient confidentiality and compliance requirements at all times.
• Research payor rules and regulations to maintain current payor knowledge.
• Demonstrate service excellence to all patients, clients, and employees of Infinx.
• Meet individual and team goals for productivity, quality and results to Clients.