Program Management Intern

Location: Vashi, Navi Mumbai (On-site)

Duration: 6 Months

Type: Full-time Internship (PPO based on performance)

Start Date: Immediate

About Grexa AI

Grexa AI is India’s first Marketing AI Platform — built to make revenue growth, lead management, and customer engagement effortless for small businesses. Our mission is to bring smart technology into the daily workflows of local entrepreneurs, helping them scale like never before.

Founded by four seasoned entrepreneurs who built Testbook.com into a $30M ARR EdTech giant with 1,000+ employees (before a successful acquisition), Grexa is now backed by top angel investors and industry veterans.

We’re early-stage, venture-backed, and building fast — and this internship is your opportunity to grow with us from the ground up.

About The Role

We’re looking for a Program Management Intern to help ensure a seamless, high-impact experience for our clients. You’ll work closely with founders and the customer operations team to onboard users, support adoption, gather feedback, and drive value at every step of the client journey.

This is a unique opportunity to understand how great SaaS products scale through customer empathy, proactive problem-solving, and strong internal collaboration.

Key Responsibilities

• Support the onboarding of new clients, ensuring they understand the platform and start integrating Grexa into their day-to-day workflows
• Help build and refine internal processes to better understand client goals and success metrics
• Monitor client usage and engagement data, identifying opportunities for improvement and support
• Be a point of contact for client queries, helping troubleshoot issues and coordinate with internal teams when needed
• Collect feedback from users and translate it into actionable insights for the product and marketing teams
• Assist in identifying up-sell and feature adoption opportunities, helping customers unlock more value from the platform
• Contribute to documentation and support resources to improve the onboarding and learning experience
  
  

• Final-year student or recent graduate from any discipline — business, marketing, operations, or tech backgrounds preferred
• Excellent communication and problem-solving skills
• Curious, proactive, and willing to take ownership of customer success outcomes
• Good understanding of CRM tools, Excel/Sheets, WhatsApp API, or marketing automation tools (or willingness to learn)
• A people-first mindset and comfort working with internal and external stakeholders
• Must be based in Mumbai/Navi Mumbai and able to work from our Vashi office (on-site)
  
  

• Real Ownership: Work on meaningful client projects and see your impact from Day 1
• Learn from the Best: Direct exposure to founders who built Testbook into a $30M+ business
• Startup Agility, Structured Growth: Best of both worlds — speed + clarity
• Mentorship and Learning: Learn operations, product thinking, and customer success in one internship
• Career Launchpad: Top performers will be offered Pre-Placement Offers (PPOs)
• Tech-Powered Impact: Work on cutting-edge AI tools transforming how small businesses operate