Network Operations Center Analyst

Build your future with Sovos.

If youre seeking a career where innovation meets impact, youve come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, were dedicated to more than just solving compliance challenges -- were committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Dont worry if you dont check all the boxes -- apply anyway! Were focused on hiring the right people, not just the "right" resume. Its not about what youve done elsewhere; its all about what youre capable of doing here.

The Work Youll Do

As a Network Operations Center Analyst, you will be responsible for monitoring, maintaining, and supporting an organization’s network infrastructure to ensure optimal performance, reliability, and security. This role operates within a Network Operations Center (NOC) or IT operations team and serves as a critical first line of defense against network outages, performance degradation, and connectivity issues.

The analyst proactively monitors network systems, responds to alerts and incidents, troubleshoots network problems, and escalates complex issues to engineering teams as needed. They also document incidents, support change management processes, and help ensure compliance with service level agreements (SLAs).

You will serve as a critical link between customer support and engineering teams, managing complex technical issues that require specialized expertise. This role is responsible for driving technical problem resolution, coordinating cross-functional resources, and ensuring timely communication with stakeholders during incidents.

More Specifically, You Will

• Monitor network systems and services using NOC tools and dashboards.
• Respond to alerts and troubleshoot network issues promptly.
• Document incidents and resolutions in the ticketing system.
• Escalate complex issues to senior engineers or supervisors.
• Perform routine checks and preventive maintenance tasks.
• Assist in implementing network changes and upgrades.
• Maintain accurate logs and reports for compliance and analysis.
• Manage technical escalations by triaging issues, determining root causes, and coordinating resolution efforts
• Serve as technical point of contact during critical incidents, providing updates to stakeholders
• Collaborate with engineering, product, and support teams to resolve complex customer issues
• Document technical issues, workarounds, and resolutions in knowledge management systems
• Identify patterns in escalated issues to recommend product improvements
• Participate in on-call rotations to provide 24/7 coverage for critical issues
  
  

What We Need From You

• 1–3 years of experience in network monitoring or support.
• Basic understanding of networking concepts and protocols.
• Strong troubleshooting skills and ability to understand complex technical systems
• Experience with monitoring tools and ticketing systems.
• Strong analytical and communication skills.
• Ability to work in a fast-paced, 24/7 environment. Self – motivated with the ability to work independently and collaboratively
• Experience with incident management processes and tools
• Time management skills to balance multiple support cases with varying priorities
• Language - Able to speak and write English for phone calls/messages to customers and internal stakeholders
  
  

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Opportunity to work with a global organization and gain international exposure
• Bi-Weekly Meeting Free Days!
• Mentoring Programs and career development opportunities
• Globally recognized Training and Development programs
• Comprehensive health benefits and insurance coverage
• Collaborative work environment with modern tools and technologies
• Opportunity to be part of a growing global team and shape its future
  
  

Our Recruitment Process

We believe in a transparent and comprehensive hiring process. Heres what a typical process will look like:

Stage 1: CCAT (Criteria Cognitive Aptitude Test) and EPP (Employee Personality Profile) Assessment

Stage 2: Automated Video Interview

Stage 3: Department Interview with Hiring Manager and/or key stakeholders

Stage 4: Final Interview

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter .

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