Learning Operations Senior Analyst

Skill required: Talent Development - Learning Operations

Designation: Learning Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The Learning & Development (L&D) Analyst supports the execution and delivery of learning, talent development, and capability-building initiatives across client and internal programs. The role is responsible for coordinating learning operations, managing training logistics, maintaining learning data and reporting, supporting stakeholder engagement, and ensuring an effective learner experience. The analyst works closely with business leaders, HR partners, trainers, vendors, and employees to support the successful implementation of learning strategies and programs

What are we looking for? Experience

• 6-9 years of experience in Learning & Development, HR operations, talent development, or training coordination
• Experience working with Learning Management Systems (LMS) and learning technologies is preferred
• Experience supporting training coordination, reporting, and stakeholder management activities
• Familiarity with digital learning platforms, virtual training tools, and reporting dashboards
• Experience supporting employee engagement and talent development initiatives Knowledge/Skills Requirements:
• Analytical and problem-solving skills
• Passion for customer service
• Results & detail-oriented
• Focus on high data accuracy
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
• Good written and verbal skills. Strong English language communication skills
• MS Office
• Regulatory Compliance (Process specific)
• CDP
• Excellent communication and client relationship skills Required Skills
• Strong understanding of learning and development processes and training operations
• Good stakeholder management and communication skills
• Experience working with Learning Management Systems (LMS) and reporting tools
• Strong analytical, organizational, and problem-solving capabilities
• Proficiency in Microsoft Excel, PowerPoint, and other MS Office applications
• Ability to manage multiple priorities in a fast-paced environment
• Strong collaboration and team management skills Roles and Responsibilities:
• Key Responsibilities
• Manage and support end-to-end learning and development operations for assigned business units, functions or client programs
• Coordinate training schedules, learning calendars, onboarding sessions, instructor-led, virtual, and self-paced learning and development initiatives
• Partner with business stakeholders to identify training needs and capability development requirements
• Monitor training effectiveness through reports, feedback analysis, and learning metrics
• Support implementation of leadership development, upskilling, compliance, and behavioural training programs
• Support content deployment, learning assignments, and curriculum updates within learning platforms
• Collaborate with trainers, instructional designers, and external vendors for program execution
• Ensure learning data accuracy and maintain training records within LMS and reporting tools
• Prepare dashboards, reports, and presentations for leadership review
• Drive employee engagement initiatives related to learning and career development
• Identify process improvement opportunities and support automation or optimization initiatives
• Ensure adherence to organizational policies, compliance standards, and training governance requirements
• Analyse learning data to identify trends, gaps, and opportunities for improvement
• Support audits and compliance reporting related to mandatory training programs
• Communicate learning opportunities, program updates, and training requirements to employees
• Contribute to best practice sharing and continuous improvement efforts across the learning function