Lead - Service Audits And Capability And Training

Job Description

• Risk Assessment - Conducting External Audits - Super Audits & Raw Audits
• Platform Audits – Identification of issues
• Audit Planning
• Process Correction & Refinements -Following for agreed process steps with relevant stakeholders
• Monthly process improvement closures
• Internal Control Evaluation -Identifying process improvement gaps or new process changes
• Drafting Process documents
• Interlocks with Internal & External stakeholders
• Process Agreements / Sign-Offs | Publishing Final Process Note
• Identifying and prioritizing key areas and developing new features and functionalities which would benefit customer experience by streamlining workflows.
  
  

About Us

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

---