Head-Enterprise Transaction Monitoring

Job Requirements

About the Role

The Head – Enterprise Transaction Monitoring will lead the organization’s fraud transaction monitoring and credit card fraud investigation functions. This strategic role is responsible for overseeing enterprise-wide fraud surveillance, managing high-volume alert handling, driving technology-led transformation, and ensuring regulatory compliance. The incumbent will play a pivotal role in safeguarding the bank’s digital and retail banking operations from fraud risks while enabling business growth through robust risk containment strategies.

Key Responsibilities

Primary Responsibilities

• Lead and manage the Enterprise Transaction Monitoring and Credit Card Investigations team
• Develop and execute the fraud risk strategy aligned with enterprise risk objectives for transaction monitoring and credit card fraud investigations.
• Maintain governance standards and ensure quality submissions to avoid audit observations.
• Liaise with law enforcement for fraud/legal case representation.
• Oversee fraud surveillance mechanisms across banking transactions and credit card operations.
• Ensure timely and thorough investigations of fraud alerts, disputes, and suspect transactions.
• Drive closure of cases within regulatory timelines and implement corrective actions.
• Implement comprehensive processes for unauthorized electronic banking disputes.
• Coordinate with internal stakeholders to prevent frauds and mitigate risks.
• Introduce advanced technologies and agile systems to strengthen fraud detection and response.
• Drive automation initiatives to reduce TAT, optimize manpower, and scale operations.
• Benchmark fraud management practices with industry standards and plan strategic improvements.
  
  

• Support cross-functional initiatives to improve transaction monitoring processes.
• Collaborate with internal teams to ensure seamless implementation of monitoring systems.
• Provide insights and recommendations to enhance compliance and operational efficiency.
  
  

• Graduate – Any discipline
• Postgraduate – MBA
  
  

• Minimum 20 years of relevant experience in enterprise transaction monitoring/ fraud investigations/ RCU
  
  

• Strong analytical and investigative skills.
• Proficiency in data aggregation and reporting.
• Effective communication and presentation skills.
• Leadership capabilities to manage and motivate teams.
• Ability to identify and mitigate financial risks.
• Strategic thinking and decision-making abilities.