Customer Service Executive-Premium Inbound

Job Requirements

About the Role

Step into the spotlight as a Customer Service Executive – Premium Inbound at IDFC FIRST Bank! You’ll be the trusted voice for our premium customers—delivering fast, first-time resolutions, personalized support, and a world-class service experience. If you’re passionate about people and love solving problems, this is your moment to shine.

Key Responsibilities

Primary Responsibilities

• Handle inbound queries from premium customers with speed and empathy
• Ensure high First Contact Resolution (FCR) and low Average Handling Time (AHT)
• Meet service quality and turnaround time (TAT) benchmarks
• Promote digital channels for smarter service delivery
  
  

• Drive service excellence initiatives within the contact center
• Contribute to continuous improvement and customer delight
• What We’re Looking For
  
  

• Bachelor’s degree in any discipline (Engineering, Commerce, Arts, Science, Business, etc.)
  
  

• 2–5 years in customer service, preferably in a premium or banking environment
• Skills & Attributes
• Excellent communication & problem-solving skills
• Strong customer focus and ability to handle high-value interactions
• Tech-savvy with CRM and digital tools
• Energetic, empathetic, and performance-driven