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Customer Service Executive-Credit Card Inbound

Talentmate

India

1st January 2026

2601-5516-3618

Job Description

Job Requirements

Role/ Job Title: Customer Service Executive- Credit Cards Inbound

Business: COO Functions

Function/ Department: Customer Experience

Place of Work: Customer Delight Center

Roles & Responsibilities

Maintaining Service Quality
Maintaining Average Handling Time
Maintaining First Contact Resolution
Maintaining TAT for all customer requests
Channel Migration to alternate channels
Driving NPS through positive customer experience
Upselling of identified products for revenue generation
Adherence to the weekly schedule (Roster) published including shifts 24*7

Secondary Responsibilities

Drive all the initiatives in the Customer contact center

Key Success Metrics

SQ scores, NPS Scores, AHT, FCR, Sales and Adherence to schedule.

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	India	City:	Navi Mumbai ,Maharashtra
Company Website:	http://www.idfcfirstbank.com/	Job Function:	Others
Company Industry/ Sector:	Banking

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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