Associate - Master Data Management

Job Purpose: The Master Data Management - Associate will be responsible for all MDM-related activities, such as the creation, maintenance, and updating of Vendor, Customer, and Material master data. He/She will ensure that performance meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, while operating within a strong internal control framework.

Accountabilities

• Transactional Activities:
• Manage activities related to Vendor, Customer, and Material master data in the system.
• Possess complete knowledge of updating Vendor, Customer, and Material master records in the ERP system.
• Define and implement Master Data Management (MDM) solutions.
• Perform data profiling and data quality assessments of source systems to draft data quality rules.
• Authorize the creation and maintenance of master data.
• Create and maintain Master Data in SAP according to approved requests.
• Efficiently locate information in the customer master and troubleshoot customer master-related transaction errors.
• Restrict and detect unauthorized access to data.
• Ensure defined periodic reporting.
• Ensure compliance with the QA framework.
• Participate in continuous improvement projects within Shared Services.
• Service Excellence:
• Ensure the overall delivery of services to OpCos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and the BSC, within a strong internal control framework.
• Partner with the Service Management team to:
• Provide input for service reporting.
• Facilitate service transitions when required.
• Analyze issues highlighted by the Business Account Manager and resolve them in a timely manner.
• Ensure internal customer and supplier issues are handled in accordance with the escalation process, pushing back when proper protocol is not followed.
  

• 1 to 2 years of experience managing Vendor/Customer/Material master data maintenance activities in a client-service-oriented function.
• Master Data Management certification is preferred.
• Good understanding of business systems.
• Ability to analyze and utilize information from a wide variety of sources.
• Logical, process-based approach to problem resolution.
• Credibility, trust, and professionalism.
  
  

• Bachelor’s Degree / Postgraduate in any field.
• Knowledge of SAP is preferred.