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Application Support - L1 Non SAP

Talentmate

India

31st December 2025

2512-6784-355

Job Description

Roles And Responsibilities

Serve as the first point of contact for Store / Warehouse team seeking technical assistance over the phone or email.
Diagnose and troubleshoot technical issues, providing efficient solutions and guidance.
Log all service requests promptly and accurately in the ticketing system for proper documentation and follow-up.
Monitor incident queues, prioritize tasks, and ensure tickets are addressed within defined SLAs.
Collaborate with other IT teams to escalate and resolve complex incidents effectively.
Maintain knowledge of application systems to provide accurate advice and support to end-users.
Engage in continuous learning to stay updated with the latest technology and support tools.
Create and maintain documentation related to application support processes and client interactions.

Job Details

Role Level:	Entry-Level	Work Type:	Contract
Country:	India	City:	Navi Mumbai ,Maharashtra
Company Website:	http://www.relianceretail.com	Job Function:	Customer Service
Company Industry/ Sector:	Retail

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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