Assistant Officer Personal Banker Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Develop and maintain strong relationships with assigned customer portfolio to drive customer satisfaction and loyalty
• Identify customer financial needs and recommend appropriate CASA (Current Account Savings Account) products and services
• Achieve sales targets for deposit products, credit facilities, and ancillary services
• Conduct regular account reviews and provide personalized financial advisory services
• Process account opening, maintenance, and closure requests in compliance with bank policies and regulatory requirements
• Cross-sell banking products including investment, insurance, and wealth management solutions
• Ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Maintain accurate and updated customer records and documentation
• Participate in branch activities and promotional campaigns to enhance customer acquisition
• Provide exceptional customer service and resolve inquiries or complaints promptly

Requirements

• Diploma or Bachelors degree in any discipline
• Strong interpersonal and communication skills
• Demonstrated ability to meet sales targets and drive business growth
• Knowledge of banking products, services, and regulatory requirements
• Proficiency in banking systems and Microsoft Office applications
• Customer-centric mindset with problem-solving abilities
• Ability to work independently and as part of a team
• Willingness to undergo training and professional development

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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