Operations head

This role is for one of Zepcruit's clients.

Operations Head – Job Description

Company: Prabal Motors Pvt. Ltd. (Authorized Dealer of BharatBenz under Daimler India Commercial Vehicles)

Location: Maharashtra (15 days Aurangabad & 15 days Nagpur)

Reporting To: Director / Business Head

Role Overview

The Operations Head will be responsible for driving end-to-end dealership operations across Maharashtra for BharatBenz commercial vehicles. The role demands strong expertise in heavy commercial vehicles, operational excellence, cost control, and multi-location team management. The candidate should be flexible to travel extensively and willing to relocate anywhere as per business requirements.

Key Responsibilities

Lead overall dealership operations including Sales Support, Service, Spares, and Administration

Ensure smooth functioning of multiple locations across Maharashtra

Drive revenue growth, operational efficiency, and profitability

Implement and monitor SOPs as per OEM (BharatBenz) standards

Manage service operations for heavy commercial vehicles (HCVs) ensuring high uptime and customer satisfaction

Oversee spare parts inventory, procurement, and cost optimization

Ensure strict compliance with statutory, audit, and company policies

Monitor KPIs such as turnaround time, service quality, and cost efficiency

Coordinate closely with OEM representatives and internal stakeholders

Lead, train, and mentor cross-functional teams across locations

Handle escalations and ensure strong customer relationship management

Key Requirements

Graduate / Postgraduate (Engineering or Management preferred)

10–18 years of experience in automobile dealership operations

Strong hands-on experience with Heavy Commercial Vehicles (HCVs)

Prior Experience In BharatBenz / Commercial Vehicle Dealership Preferred

Proven experience in handling multi-location operations

Willingness to travel (15 days Aurangabad & 15 days Nagpur) and relocate anywhere in Maharashtra

Key Skills

Dealership Operations Management

Heavy Vehicle Service & Maintenance Knowledge

Cost Control & Profitability Management

Team Leadership & Multi-location Handling

OEM Coordination & Compliance

Process Improvement & Execution Excellence

KPIs / Success Metrics

Business growth and profitability

Service efficiency and vehicle uptime

Spare parts inventory control

Customer satisfaction and retention

Compliance and audit performance

This role is critical in strengthening Prabal Motors’ operational excellence and expanding its footprint across Maharashtra in the commercial vehicle segment.