Soft Services Associate Manager

Key Responsibilities

Oversee the delivery of

soft facilities management services , including housekeeping, cleaning, hygiene, waste management, pest control, and landscaping.

Manage and monitor

service providers, contractors, and subcontractors

to ensure compliance with service standards, SLAs, KPIs, and contractual requirements.

Conduct regular

site inspections, audits, and performance reviews

to ensure high standards of cleanliness, safety, presentation, and overall facility condition.

Implement

BICS standards, industry best practices, and operational procedures

to maintain service quality and compliance.

Monitor service requests, escalations, and facilities helpdesk concerns, ensuring

timely resolution and proper communication

with stakeholders.

Serve as a key point of contact for

Corporate Facilities Management, mall management, merchants, contractors, and other stakeholders , addressing operational concerns and coordinating appropriate resolutions.

Oversee

incident and emergency management , including service disruptions caused by operational issues, adverse weather, equipment failure, or manpower shortages.

Monitor compliance with

HSE requirements , including safety audits, site inductions, work permits, and safe work method statements.

Prepare and review

scope of works, technical proposals, budgets, reports, and recommendations

for facilities-related projects, upgrades, and improvements.

Support facilities projects from

planning and design through implementation and handover , ensuring works are completed on time, within budget, and according to required standards.

Monitor operational resources, including

consumables, stocks, spares, utilities, and waste , to support cost control and sustainability initiatives.

Identify operational improvements and

cost-saving opportunities

that enhance efficiency, service quality, and customer satisfaction.

Maintain a visible presence across the property, particularly during

peak periods and major events , to ensure seamless facilities operations.

Ensure timely submission of required

reports, performance reviews, and operational documentation

to management.

Qualifications

Bachelor’s degree in

Management, Business Administration, Operations Management , or a related field

At least

2 years of relevant experience

in mall operations, property management, or soft facilities services

Hands-on experience managing

in-house teams and third-party service providers/contractors

for soft services

Knowledge of

local operations, regulations, codes, and applicable industry standards

BICS certification is an advantage , but not required

Strong

communication, report writing, organizational, and critical-thinking skills

Basic knowledge of

budgeting, accounting, and cost control

Proficient in

Microsoft Office applications , particularly Word, Excel, and PowerPoint

Good

project management, planning, people management, and leadership skills

Ability to work effectively with multiple stakeholders and manage operational concerns in a

fast-paced environment