GSA - Front Office

Company Description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

We are seeking a detail-oriented and customer-focused Guest Services Agent (GSA) for our Front Office team at ibis Styles Mysuru, India. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations with efficiency and professionalism. You will play a vital role in creating memorable guest experiences through your friendly demeanor, organizational skills, and commitment to excellence. This position offers an exciting opportunity to work in a dynamic hospitality environment where your contributions directly impact guest satisfaction and organizational success.

• Welcome guests upon arrival with warmth and professionalism, ensuring smooth check-in and registration processes according to departmental standards
• Process guest check-outs and handle all cashiering duties accurately and efficiently
• Review arrival lists and prepare guest compendiums prior to arrival, updating the check-in system as necessary
• Issue room keys and provide guests with essential information about hotel facilities and services
• Recognize and extend special attention to repeat guests, VIP members, and loyalty program participants, ensuring they receive personalized service and appropriate amenities
• Prepare and coordinate the delivery of welcome cards and room amenities prior to guest arrival
• Maintain and update the repeat guest history system with accurate and relevant information to support personalized service delivery
• Collaborate closely with housekeeping, maintenance, concierge, and other departments to address guest requests and resolve issues promptly
• Promote in-house facilities and inter-hotel services to maximize revenue opportunities while maintaining guest satisfaction
• Demonstrate problem-solving abilities and decisive action when addressing guest concerns or operational challenges
• Maintain a professional appearance and high standards of personal hygiene at all times
• Report for duty punctually, wearing a clean and complete uniform in accordance with organizational standards
• Perform additional front office duties as assigned to support team operations and guest services
  
  

• Bachelors Degree or Diploma in Hotel Management, Hospitality Management, or a related field
• Proven experience in front office operations, guest services, or a similar customer-facing role in the hospitality industry
• Strong proficiency with hotel management systems, property management software, and basic computer applications
• Excellent interpersonal and communication skills with the ability to interact professionally with diverse guests and team members
• Demonstrated ability to multitask effectively while maintaining attention to detail in a fast-paced environment
• Strong organizational and time management skills with the ability to prioritize competing demands
• Exceptional customer service orientation with a commitment to exceeding guest expectations
• Ability to remain calm, empathetic, and solution-focused when handling guest concerns or complaints
• Conflict resolution and problem-solving capabilities
• Flexibility and adaptability to changing schedules and operational needs
• Professional demeanor with a commitment to maintaining high standards of appearance and hygiene
• Reliability and punctuality with a strong work ethic
• Ability to work collaboratively within a team environment while supporting colleagues
• Knowledge of hospitality industry best practices and guest relations management (preferred)
• Multilingual abilities (preferred, particularly regional languages)