FandB Executive

Company Description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

We are seeking a dynamic and customer-focused F&B Executive to join our team at Grand Mercure Mysore, India. As an F&B Executive, you will play a crucial role in ensuring exceptional dining experiences for our guests while overseeing the day-to-day operations of our food and beverage outlets.

• Coordinate and supervise opening and closing duties, ensuring all settings meet our high standards
• Assist management in supervising junior team members and casual labor, ensuring tasks are completed efficiently and to departmental standards
• Manage restaurant reservations, including taking bookings, handling cancellations, and reconfirming reservations
• Take food and beverage orders, accommodating guest preferences and dietary requirements
• Deliver exceptional food and beverage service in accordance with established standards and procedures
• Implement upselling techniques to maximize sales revenue and promote other dining venues when appropriate
• Maintain a personalized approach to service by remembering individual patron preferences
• Ensure compliance with food safety and hygiene standards (HACCP)
• Handle guest complaints and comments professionally and efficiently, reporting any issues to management
• Oversee assigned work stations and assist in outlet operations in the absence of management
• Collaborate with other F&B outlets during peak times or as required
• Contribute to the continuous improvement of service standards and operational efficiency
  
  

• Proven experience in food and beverage service, preferably in a supervisory role
• In-depth knowledge of food and beverage service standards and practices
• Strong leadership and team management skills
• Excellent customer service skills with a focus on creating memorable dining experiences
• Proficiency in reservation management systems and point-of-sale (POS) software
• Thorough understanding of food safety and hygiene standards (HACCP)
• Demonstrated ability to upsell and maximize revenue
• Strong problem-solving skills and ability to handle guest complaints effectively
• Excellent communication skills, both verbal and written
• Detail-oriented with strong organizational abilities
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to thrive in a fast-paced, high-pressure environment
• Knowledge of local and international cuisine and beverage trends (preferred)
• Hospitality management degree or relevant certification (preferred)
• Fluency in English; knowledge of additional languages is a plus