Workforce Development Specialist

Your Role

The Workforce Development Specialist is responsible for supporting the successful rollout and adoption of current and new processes, workflows, and initiatives across the Provisioning Team. This includes new hires as well as tenured Provisioning Coordinators and Representatives. This role is responsible for designing resources, coordinating, and delivering training programs as well as implementing activities to upskill and retain knowledge.

Must-Haves

• Design, develop, coordinate, and deliver training programs and resources tailored to Provisioning employee needs.
• Translate technical or complex information into clear, practical learning materials.
• Provide support to adopt new tools and processes.
• Maintain and update learning content to ensure relevance and accuracy.
• Work closely with Team Leads, Campaign Managers, and internal stakeholders to align training with business goals/KPIs.

Nice-to-Haves

• Strong organizational skills that allow for several tasks to be juggled at once.
• Ability to create, implement, and track processes.
• Keen eye for detail and the ability to identify trends.
• Able to deliver independently based on the main goal and the main requirements of a task without needing too much guidance.
• Knowledge of Hudl’s mission, vision, and values that create alignment throughout our organization.

Education

• Background in project management, education, training, or a related field
• Experience leading programs, coordinating projects, or delivering training/educational initiatives
• Professional-level English language skills (written and verbal).