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Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ship Management is a third-party ship manager providing various services across the globe. With a huge strength of Employee and Seafarers, we own and operate the world’s largest Maritime Network in more than 70 countries.

We are now building a dynamic, fast-growing travel start-up looking for enthusiastic and driven individuals to helps us reshape the future of travel in our reputed organization. Be part of something exciting from the ground up, with room for professional growth & development. We are seeking highly motivated and experienced Travel Consultant – Hotel Operations to join our dynamic team. The ideal candidate should have a passion for travel, a deep understanding of hotel operations and excellent customer service skills. This is an exciting opportunity for individuals.

The Travel Consultant – Hotel Operations is responsible for managing day-to-day hotel accommodation bookings for corporate travelers, seafarers, executives, and VIP/CIP travelers. The role ensures timely, accurate, and cost-effective hotel arrangements while delivering excellent customer service and complying with company policies and set processes.

The position is responsible for performing the following activities

Main Responsibilities and Tasks

• Manage end-to-end hotel booking requests and ensure timely confirmations
• Source suitable accommodation options based on traveler requirements and company guidelines for offline queries
• Coordinate with hotels and suppliers for reservations, amendments, cancellations, and special requests
• Provide support for urgent booking changes and accommodation-related issues
• Maintain accurate booking records and documentation
• Monitor booking deadlines, room availability, and reservation status
• Respond to traveler and stakeholder queries in a professional and timely manner
• Ensure compliance with company travel policies and approved budgets
• Assist in preparing operational reports and booking statistics
• Build and maintain good relationships with hotel partners and accommodation providers
  

• Graduate in Hospitality, Travel & Tourism, Business Administration, or similar field is preferred
• 1-3 years of experience in hotel reservations, travel operations, or hospitality services
• Good knowledge of hotel booking processes and accommodation management
• Strong communication, coordination, and customer service skills
• Proficiency in Microsoft Office and booking/reservation systems
• Ability to manage multiple bookings and work under tight timelines
  

• Strong attention to detail and accuracy in booking management
• Good negotiation and stakeholder management skills
• Ability to handle urgent requests and operational escalations
• Customer-focused mindset with strong problem-solving abilities