Travel Consultant - API

TripJack

A Great Place to Work® and the trusted tech platform for over 60K+ travel

agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and

sense of belonging our people feel every day. This recognition reflects our commitment to a

culture where our teams grow, collaborate, and drive the future of travel technology, while

consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized

the needs of travel agent partners. TripJack’s integrated platform offers content from 750+

airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and

Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and

post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel

booking & management experience for our agent partners.

Role: Travel Consulatnt

Location: Lower Parel

Experience: 2-4 years

Key Responsibilities

Ticketing & Reservations

• Handle domestic & international flight bookings and reservations using GDS systems such as Amadeus, Sabre, Galileo.
• Issue, reissue, cancel, and refund tickets in compliance with airline policies and fare rules.
• Manage itinerary changes, seat assignments, special requests, guest preferences, and ancillary services.
  
  

• Respond to customer inquiries about flight schedules, fare details, ticketing policies, and travel documentation with professionalism.
• Provide timely resolution of ticketing issues and complaints; follow up to ensure customer satisfaction.
• Communicate proactively with travel agents, internal teams, and airline partners to resolve operational challenges.
  
  

• Maintain accurate and up-to-date booking records, PNRs, payment details, and ticketing documents.
• Stay updated on airline fare rules, promotional fares, GDS updates, and industry changes.
  
  

• Bachelors degree in Travel & Tourism, Hospitality, or related field preferred.
• Proficiency in GDS systems (Amadeus, Sabre, Galileo) and airline reservation platforms.
• 2-4 years of experience in airline ticketing or travel industry roles (for Senior level).
• IATA certification is a plus (preferred but not mandatory)