Travel Agent Firstline- Mumbai

Description

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.

Location: Mumbai

Job Description

We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:

• Reporting to the Team Lead to achieve goals
• Working in a state-of-the-art call center, as part of a dynamic customer support team
• Managing high call volumes/email volumes and delivering exceptional quality services to our customers
• Offering products such as flights, hotels, car rentals, and insurance.
• 24/7 according to schedule Rotational (Night shifts are included
  
  

• Should have at least one year of experience in a call center environment.
• Excellent written and verbal communication skills in EnglishSelf-driven, proactive, and results-oriented
• Good attention to detail
• Well organized, persistent with multitasking skills
• Competent quantitative skills (good in calculations)
• Ability to manage change and work under pressure
• Communicate and work closely with other departments to remain current on any updates
  
  

• Travel Industry knowledge is a plus.
• Exceptional customer service skills and sales abilities
• Ability to multi-task and work in a fast-paced work environment.