TRANSPORT EXECUTIVE

Role Overview:

Support all aspects of employee transport operations at The Client at Powai, ensuring safe, reliable, cost-effective, and fully documented service delivery. Manage efficient daily routing, vendor coordination, roster management, and compliance with all contractual and statutory requirements while maintaining 24/7 transport support.

Key Responsibilities:

• Prepare, review, and manage daily and shift-wise transport rosters for employee pick-up and drop, ensuring vehicles are dispatched on time
• Record start times, mileage, kilometer readings, driver details, staff boarding times, and initial pick-up times accurately for documentation
• Ensure only authorized employees listed on roster sheets are transported as per approval protocols and process requirements
• Monitor vehicle departure times and ensure each vehicle leaves at exact appointed time with complete trip documentation
• Support maintenance of 24/7 transport helpdesk by logging calls, assisting with queries, and documenting urgent requests efficiently
• Track trip progress in real-time and report any incidents, speeding cases, delays, or exceptions immediately to Transport Helpdesk
• Communicate with drivers and transport team over radio and other channels as needed for coordination
• Keep accurate log books upon arrival at client site and maintain digital records, excluding any excess mileage
• Collaborate closely with JLL teammates, transport team, vendor supervisors, security, and facility management to ensure safe operations
• Ensure compliance with all transport processes, employee data protection, and safety protocols at all locations
• Maintain important transport-related contact lists and keep vendor supervisor information current
• Assign unique reference numbers to transport requests and prepare work orders for each service requirement
• Monitor completion of work orders and track fulfillment against service level agreements
• Assist in scheduling and monitoring of routine and ad hoc trips based on employee requirements
• Prepare daily, weekly, and monthly transport summary reports with trip volumes, on-time performance, and incident logs
• Support calculation and validation of vendor invoices based on trip logs and contractual rates
• Address employee transport queries with courtesy and professionalism, contributing to seamless workplace experience
• Monitor and support improvement programs for transport efficiency, cost optimization, and service quality
• Willingness to work in rotational shifts
  
  

• Bachelor's degree in any discipline
• 1-3 years of experience in transport operations, administration, or logistics coordination
• Corporate or BPO transport management experience strongly preferred
• Good verbal and written communication skills for professional interaction with employees and vendors
• Strong teamwork and collaboration abilities to work effectively across departments
• Proficiency in MS Office (Excel, Word) and data entry for maintaining logs and reports
• Excellent attention to detail with focus on accuracy in documentation and record-keeping
• Strong organizational skills to manage multiple routes, schedules, and priorities simultaneously
• High integrity, punctuality, and reliability in handling time-sensitive operations
• Customer service orientation with ability to handle queries and concerns professionally
• Flexibility to work in shifts and adapt to fast-paced, 24/7 operational requirements
• Analytical mindset to review reports, identify trends, and support process improvements