Track And Trace Associate

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Main Purpose:

To provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution.

Main Duties And Responsibilities

• Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
• Develop excellent working relationships with Customer and Operational Functions, in order to influence the achievement and maintenance of service performance.
• Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Work with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
• Investigate incidents affecting shipments performance, work with Global Key Account team and QC/QA teams to generate appropriate responses to customer in the official Incident Reports.