Total Rewards Senior Analyst

Skill required: Compensation & Benefits - Compensation Administration Process Design

Designation: Total Rewards Senior Analyst

Qualifications:BBA/BHRD

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The Compensation & Benefits Senior Analyst is responsible for delivering end-to-end compensation and benefits services within a shared services/contact center environment. The role ensures accurate payroll processing, benefits administration, and resolution of employee queries, while maintaining compliance with Australian regulations. The individual also supports process improvements, handles escalations, and drives service excellence in a high-volume, SLA-driven environment.

What are we looking for?

• Relevant years of experience in Compensation & Benefits / Payroll / HR Operations
• Experience in shared services or contact center environments
• Bachelor’s degree in any discipline (Human Resources, Business Administration, or related fields preferred)
• Strong understanding of Compensation & Benefits processes including payroll operations and benefits administration
• In-depth knowledge of Australian payroll regulations (Fair Work Act, taxation, superannuation, Modern Awards)
• Experience in HR shared services / contact center environment with SLA-driven delivery
• Hands-on experience with HRIS and payroll systems (SAP, Workday, ADP, SuccessFactors)
• Ability to handle complex payroll queries and escalations with high accuracy
• Strong analytical and reconciliation skills for payroll validation and reporting
• Experience in audit support, compliance checks, and risk mitigation
• Excellent stakeholder and communication skills across HR, finance, and employees
• Strong attention to detail with ability to manage confidential compensation data
• Adaptability to high-volume, fast-paced operational environments Roles and Responsibilities:
• Manage end-to-end payroll and compensation processes including salary changes, variable pay, deductions, and validations
• Administer employee benefits programs (superannuation, insurance, leave entitlements) in line with Australia requirements
• Handle complex employee queries and escalations related to compensation, payroll, and benefits via contact center channels
• Ensure compliance with Fair Work Act, Modern Awards, taxation, and superannuation regulations in Australia
• Perform payroll audits, reconciliations, and support month-end / payroll cycle activities
• Maintain data accuracy and integrity across HRIS and payroll systems
• Drive adherence to SLA/KPI metrics (accuracy, TAT, CSAT, FCR for escalations)
• Identify trends in compensation/benefits queries and recommend process improvements and automation opportunities
• Collaborate with HRBPs, finance, and vendors for issue resolution and benefits management
• Ensure audit readiness and compliance with data privacy and financial controls
• "Must be open to Australian shift timings: (9 am to 5 pm) Australian time"