Total Rewards New Associate

Skill required: Compensation & Benefits - Compensation Administration Process Design

Designation: Total Rewards New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Compensation and Benefits New Associate supports the delivery of HR services related to payroll, employee benefits, and compensation processes within a shared services contact center environment. The role involves handling employee queries, executing transactions, and ensuring accurate and compliant processing of compensation and benefits activities while delivering a consistent employee experience.
• candidates with Compensation Benefits experience
• Design processes for performing salary adjustments, providing bonus incentives, maintaining salary and job tables and managing employee stock purchase plan. What are we looking for?
• Primary skill - Compensation Administration Process Design
• HR Operations or Shared Services experience.
• Exposure to Compensation and Benefits or employee data management processes is an advantage.
• Bachelors degree such as BA, BCom, BSc, BTech, or equivalent.
• Shift Timings
• Must be flexible with respect to shift timings. Roles and Responsibilities:
• Handle employee queries related to payroll, compensation, and benefits through contact center channels including calls, chat, and portal.
• Support payroll input validation, salary changes, bonus processing, and deductions.
• Assist in administration of employee benefits including health insurance, superannuation, and leave entitlements in APAC.
• Ensure accurate data entry and updates in HRIS and payroll systems.
• Maintain adherence to SLA and KPI metrics including average handling time, first contact resolution, accuracy, and customer satisfaction in a high volume environment.
• Support compliance with APAC regulations including Fair Work Act, tax, and superannuation requirements.
• Assist in resolving basic compensation or payroll discrepancies and escalate complex issues.
• Maintain documentation and contribute to knowledge base updates for common queries.
• Ensure data privacy and confidentiality of employee compensation information.
• Ability to manage high volume and repetitive transactions efficiently.
• Basic analytical and problem solving skills.
• Understanding of data privacy requirements for sensitive compensation information.
• Adaptability to fast paced and process driven environments.