Technical Support Engineer
Talentmate
India
18th August 2025
2508-10942-16
Job Description
Perform daily operational checks on the Netskope platform to ensure service continuity and performance.
- Monitor web traffic policies and DLP policies, alerts, and logs to identify potential security issues or misconfigurations.
- Provide first-level troubleshooting and escalate issues as required to L2/L3 or OEM support.
- Assist with policy changes, user access requests, and configuration updates in the Netskope environment.
- Coordinate with IT and security teams for incident response, patching, and policy enforcement.
- Generate reports and dashboards for web usage, policy violations, and incident trends.
- Document standard operating procedures and maintain knowledge base for issue resolution.
- Ensure compliance with organizational and security guidelines for web and data usage.
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Mumbai |
| Company Website: | http://www.valuepointsystems.com | Job Function: | Engineering |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
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