Technical Account Manager

Position: Technical Account Manager

Experience: 6+ Years

Location: Mumbai

Notice Period: Up to 30 Days

Education: B. Tech / B.E. – Computers OR PG: MCA / M. Tech

Job Description

We are seeking a skilled and customer-oriented Technical Account Manager to join our team. This role primarily focuses on providing 70–80% technical support while also contributing to 20–30% development-related tasks. The ideal candidate will serve as a key liaison between clients and internal teams, ensuring smooth project delivery, prompt issue resolution, and high levels of client satisfaction through both proactive support and hands-on technical contributions.

Key Responsibilities

• Serve as the primary point of contact for technical issues and escalations from clients.
• Understand client requirements and work closely with internal teams to ensure timely and high-quality deliverables.
• Provide technical guidance and support to clients, ensuring the effective use of our products and services.
• Monitor performance metrics and proactively address any client concerns.
• Lead root cause analysis and troubleshooting efforts for client-reported issues.
• Collaborate with engineering, support, and product teams to prioritize and resolve customer issues.
• Assist in onboarding and training clients on solutions and platforms.
• Maintain strong relationships with clients, ensuring satisfaction and retention.
  
  

• Proficiency in HTML, CSS, and JavaScript
• Strong knowledge of MySQL and relational database management
• Experience with cloud platforms like GCP, AWS, or Azure
• Hands-on experience with Kubernetes and Docker
• Excellent communication and stakeholder management skills
• Strong problem-solving and troubleshooting abilities
  
  

• Experience in a client-facing or customer success role
• Knowledge of DevOps practices and automation tools
• Ability to manage multiple accounts and prioritize tasks effectively