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Team Member-Customer Experience-SUPPORT SERVICES-Customer Experience

Talentmate

India

4th August 2026

2608-37959-238

Job Description

This role leads the design, implementation, and governance of customer experience measurement systems across the bank, including NPS®, TNPS®, RNPS®, and other CX metrics. In addition to analytics, the role plays a critical function in solutioning — working closely with cross‑functional business teams to identify root causes, co‑create solutions, remove friction, and drive measurable improvements in NPS and customer satisfaction.

The role requires strong analytical skills, influence without authority, and the ability to bring teams together to solve customer pain points end‑to‑end

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	India	City:	Mumbai
Company Website:	http://www.kotak.com	Job Function:	Customer Service
Company Industry/ Sector:	Other

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